- Trading and analysis
- Analysing trading performance, spotting anomalies, summarising product and category performance, and preparing the weekly trading review.
- CRM and retention
- Campaign briefs, segmentation analysis, flow reviews, reporting, customer insight and lifecycle planning.
- CRO and customer insight
- Reviews, surveys, support conversations and behavioural data analysed together, to find friction and write better-informed test hypotheses.
- Merchandising and product data
- Categorisation, tagging, product enrichment, collection analysis and the repetitive side of catalogue work.
- Reporting
- Less of the manual work of gathering, structuring and explaining ecommerce performance.
- Content and SEO
- Research, briefs, catalogue content and structured information, with a person reviewing what gets published.
- Ecommerce operations
- Repetitive admin and hand-offs that rules, automation or AI could simplify.
- Management and decision support
- Briefs, meeting preparation, research synthesis, agency reviews, documentation and prioritisation.